Legal
Last updated: June 2026
Every rental brief costs ₦7,000 per area — a ₦3,000 search fee and a ₦4,000 transport escrow. The search fee is non-refundable because it immediately activates an agent search on your behalf. The transport escrow is refunded if no inspection is booked.
Inspection booked — the ₦4,000 transport is released to your agent to cover travel costs.
No match in 7 days — the ₦4,000 transport escrow is automatically refunded to your original payment method within 3–5 business days.
You cancel before an agent is assigned — the transport escrow is refunded within 3–5 business days. The search fee is non-refundable.
The ₦3,000 search fee — this covers the cost of activating an agent and is non-refundable once your brief is submitted and an agent begins searching.
Agency fees paid after a deal closes — once rent has been confirmed and keys exchanged, the transaction is final.
If you believe a refund was incorrectly withheld, contact us at support@houserun.ng with your brief reference number. We aim to resolve all disputes within 48 hours.
Refunds are initiated within 24 hours of eligibility being confirmed. The time for funds to appear in your account depends on your bank — typically 1–5 business days for Nigerian bank accounts.